CUSTOMER CARE

SHIPPING & RETURNS BY BLANK

QUICK SCAN

  •  FREE SHIPPING ON ALL ORDERS
  •  NO HASSLE RETURNS 
  •  M-F 9-5 CUSTOMER SERVICE

SUMMARY

  • The Free delivery is offered worldwide.
  • Your order will be shipped from one of our  fulfillment houses. They are located in many countries, such as Australia, Germany, United Kingdom and China.
  • We deliver to some countries faster than other countries. Depending on your countries post office, the times can differ also
  • The delivery from our manufacturer may take a bit longer to dispatch.
  • We have a solid customer support system with our main man Joe in place to answer all your questions
  • Our deliveries are handled by our third-party manufacturer, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.

INTERNATIONAL SHIPPING – STANDARD

Blank makes you enjoy free world wide shipping. Blank ships to almost 190 countries. All our products have free shipping at BLANK. Sunglasses. Your order will be shipped from one of our  fulfillment houses. They are located in many countries, such as Australia, Germany, United Kingdom and China. However as you might know, it’s hard to offer free and fast delivery to every single country. That’s why our estimated delivery time is around 5-25 business days.

 Destination Duration
United States & Canada 5-20 days
United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria 6-20 days
Denmark, Sweden, Norway, Finland 8-22 days
Rest of Europe 10-25 days
Japan, China, Hong Kong, South-Korea, Singapore 10-20 days
Australia, New-Zealand 10-20 days
Rest of the World 12-25 days

ORDER PROCESSING

If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

CARRIERS

Blank Shipping Partners

RETURNS

Of course we accept returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact info@blank-sunglasses.comWe will handle your return than.

TAXES & DUTIES

Customers are responsible for all applicable import duties and fees.  All orders are shipped DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Blank-sunglasses.com does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@blank-sunglasses.com Any delivery date or time specified by us is a best estimate only and Blank Sunglasses will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Blank Sunglasses does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery timeframe.

How can I pay for my order?
We accept: Credit Cards, PayPal Visa, MasterCard, iDEAL, SOFORT Banking and Bitcoin.

To which countries do you ship?
We ship to all countries Worldwide.

What is the delivery time for my order?
For the most recent delivery times, please check following the list.

What are the shipping costs?
We offer worldwide free shipping for all our orders. Keep in mind that our prices do not include customs fees or other additional taxes that might apply to your country.

Where does my package come from?
Our fulfillment companies are located in the Netherlands, the US, the UK and China. Keep in mind that sometimes products are not in store at every fulfillment company, therefore we automatically sort your order to the fastest fulfillment company.

How do I track my order?
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.

What are the return conditions?
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

How can I return my order?
If you wish to return your product, please contact us at info@blank-sunglasses.com with your order number and the product you would like to return. When returning goods by mail, make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. Any import taxes will be deducted from the refund.

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

I emailed customer service, how long will it take them to respond?
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

I have placed an order during the sale. Can I return my order?
All orders placed during sale or discount are final and are therefore not possible to be returned.

I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.

OUR BLANK REFUND POLICY

Just don’t worry. That’s our motto.

We offer this:

If you have purchased anything on BLANK. Sunglasses, but didn’t :

  • Didn’t receive the right products or sizing, or
  • Receive your products within the guaranteed delivery time, you get a full refund from us.
  • Payed with Paypal? Check our “Returns” page.

However we cant give you full refund under the following circumstances:

  1. Your BLANK order didn’t arrive due to factors within your control (for example you provide us with the wrong shipping address. Duh.)
  2. Your BLANK order didn’t arrive due to one or other circumstances outside the control of BLANK. Sunglasses (for example: not cleared by customs, a tornado or other natural disasters).

Want to Refund your order?

Submit your refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can also just contact our main man Joe to info@blank-sunglasses.com.

Returns

Returns or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition and without the previously used postage labels.

Return Address:

BLANK. Sunglasses
Ruiterkade 139-1
1011 AC Amsterdam
The Netherlands

Got Questions? Contact our main man Joe at: info@blank-sunglasses.com

Free returns with PayPal

Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service.

Already activated this? Click the button below and get your refund.

Paypal refund service

PAYMENT METHODS AT BLANK

Blank Sunglasses has a few payment methods.

Our payments methods include PayPal, Credit cards, Bitcoin, Sofort and IDEAL.

TERMS OF PAYMENT

Debit operations are made in Euro’s €.  The price of your order or the product is estimated at the exchange rate of the Central Bank of Europe. This means that the total sum may differ from the sum indicated on our website due to the differences in currency rates of the acquirer bank and the issuing bank.

GENERAL TERMS

You can check our general terms here: GENERAL TERMS