In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number - The name of the item you did not receive - The name of the item you received in it's place - A clear photograph of the item you have received, including logo
Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!
You may be asked to return the incorrect item back to us through our returns process. How do I return an item?
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
Changing the item or size
Adding items to your order
There is a 1-hour window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button.
After 1 hour, it is too late to cancel the order and you’ll need to follow our returns process. Check it out here.
If you don’t have a customer account, we’re unable to cancel the order for you. However, you can try to cancel it my messaging us.
DESTINATION AND TIMES
Netherlands: 1 day (Before 22:00, next day delivery)
Germany, Belgium: 1-2 business days
Rest of EU: 2-5 business days
United Kingdom: 4-8 business days
USA: 4-8 business days
Norway, Switzerland: 4-12 business days
Back-order (EU): 4-12 business days
Back-order (Worldwide): 4-15 business days
ORDER PROCESSING If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.
CARRIERS The carrier that will deliver your package, will depend on your local post carrier in your Country or it is stated at the shipping method. A few of the carriers are the following:
RETURNS Blank Sunglasses accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact firstname.lastname@example.org. We will handle your return.
TAXES & DUTIES Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Blank Sunglasses does not collect fees and has no control over what local governments charge.
OWNERSHIP AND RISK To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at email@example.com Any delivery date or time specified by us is a best estimate only and Blank Sunglasses will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Blank Sunglasses does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.
As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email.
If you haven't received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched.
Please note: you are responsible for the costs of your return.
Depending on the service & country you're returning your item(s) from, your refund can usually take up to 21 workingdays (excluding weekends & public holidays) to be processed.
If your return is marked as delivered at our return facility, please sit tight. Our team will be in touch by email once the return has been processed to confirm your refund.
Yes, unfortunately we don't cover the shipping costs of your return. If you'd like to return your order you have to purchase a return label yourself. We're working really hard on changing this tho!
Hopefully, you'll find the answer you need from one of the articles we have on our website, but if you need a little help or just want to stop by and say hello, you can contact us here.
Please get in touch through one methodonly as contacting through multiple channels may delay response times for other customers.
If you sent us a message using the contact form we had listed on our website, we regret to inform you that your message may not have come through due to an error in the contact form. We're terribly sorry for the inconvenience - we only found out recently that it doesn't forward your message to our system.
If you used the contact form and still need help, please send an e-mail to firstname.lastname@example.org
If you didn't use the form and you haven't received a response from us, please allow up to 5 business days for our customer support team to get back to you. If you haven't received a response by then, please check your spam folder. If there's no email from us, please send a new email to email@example.com
BLANK. Sunglasses is based in Amsterdam, the Netherlands. Our main warehouse is located in the Netherlands as well. We also have a warehouse overseas for non-European orders (and back-orders).
PAYMENTS & PROMOTIONS
Our payments methods include:
Credit cards, Apple Pay, Sofort, Klarna Afterpay, (only for the Netherlands, Germany / Austria & Finland) IDeal, Belfius, EPS & Giropay
We don't accepts Bank Transfers.
Missing your payment option? Contact us through one of the options below.
What is Pay Later with Klarna?
Want to test out some new items but can't wait for payday? Try before you buy with Pay Later with Klarna.
Pay later gives you at least 14 days to pay once your order has been shipped.
No fees, no interest.
Sales are final and are excluded from all discount codes on the site unless specifically noted.