ORDERS

I just received a wrong item!

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!

You may be asked to return the incorrect item back to us through our returns process. How do I return an item?

HOW CAN I CHANGE MY ORDER?

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or size

Delivery/billing address

Adding items to your order

Shipping method

There is a 1-hour window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button.

After 1 hour, it is too late to cancel the order and you’ll need to follow our returns process. Check it out here.

If you don’t have a customer account, we’re unable to cancel the order for you. However, you can try to cancel it my messaging us.

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SHIPPING TIMES & INFO

DESTINATION AND TIMES

Netherlands: 1 day (Before 22:00, next day delivery)

Germany, Belgium: 1-2 business days

Rest of EU: 2-5 business days

United Kingdom: 4-8 business days

USA: 4-8 business days

Norway, Switzerland: 4-12 business days

Back-order (EU):  4-12 business days

Back-order (Worldwide): 4-15 business days

ORDER PROCESSING
If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

CARRIERS
The carrier that will deliver your package, will depend on your local post carrier in your Country or it is stated at the shipping method. A few of the carriers are the following:

RETURNS
Blank Sunglasses accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact info@blank-sunglasses.comWe will handle your return.

TAXES & DUTIES
Customers are responsible for all applicable import duties and fees.  All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Blank Sunglasses does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@blank-sunglasses.com Any delivery date or time specified by us is a best estimate only and Blank Sunglasses will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Blank Sunglasses does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.

HOW DO I TRACK MY ORDER?

Got a Blank account? 

Easy Peasy! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don't have a Blank account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 2-3 days to be dispatched. You can track your order with your tracking number right here: track my order

Question about the delivery?

No problem! Just contact us through email or our socials below

RETURNS & REFUNDS

REFUND POLICY

Just don’t worry. That’s our motto.

This is our policy regarding this matter :-)

If you have purchased anything on BLANK. Sunglasses, but didn’t:

- Receive the right products or sizing, or
- Receive your products within the guaranteed delivery time (45 days), you get a full refund from us.
- Paid with Paypal? Check our “Returns” page.

However, we can't give you full refund under the following circumstances:

1. Your BLANK. order didn’t arrive due to factors within your control (for example: you provided us the wrong shipping address), or
2. Your BLANK. order didn’t arrive due to one or other circumstances outside the control of BLANK. Sunglasses (for example: not cleared by customs, a tornado or other natural disasters, pandemics), or
3. Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.

HOW DO I RETURN MY ORDER?

How do I return my order?

Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order.

If you want to return your order for a refund or replacement, please contact us at:

returns@blank-sunglasses.com

Please note your order number or email address and which sunglasses you are going to return (+ which replacement you want of course!). Our support team will help you with this process and will make sure get your refund or replacement as soon as possible!

EXCHANGE ORDER

Want to exchange your order?
Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order.

If you want to return your order for a refund or replacement, please contact us at

returns@blank-sunglasses.com

Please note your order number and/or email address and which sunglasses you'd like to return. Our support team will help you with this process and will make sure get your refund (or replacement) as soon as possible!

Note: At the moment we only offer refunds and a discount code to place the exchange order yourself.

FREE RETURNS

We have free returns with Paypal. Didn’t pay with paypal? Then you are responsible for the return costs.

Want to return shipping refunded when you used PayPal on our website?Just clickhereto activate the Paypal Service.

Already activated this? Click the button below and get your refund.
Paypal refund service

I HAVEN'T RECEIVED MY REFUND

Depending on the service & country you're returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

GENERAL INFO

CONTACT

Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you need a little help or just want to stop by and say hello, follow any one of the ways below to get in touch. 

Please get in touch through only one method of contact as contacting through multiple channels may delay response times for other customers

info@blank-sunglasses.com
Instagram DM
Facebook

Why don't you have a phone number?

Blank does not have a call centre and we're not set up to handle high volumes of phone calls.

Blank was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

PAYMENTS & PROMOTIONS

PAYMENT OPTIONS

Our payments methods include:

PayPal,
Credit cards,
Apple Pay,
Sofort,
Klarna Afterpay, (only for the Netherlands, Germany / Austria & Finland)
IDeal,
Belfius,
EPS &
Giropay

We don't accepts Bank Transfers.

Missing your payment option? Contact us through one of the options below.

PAY LATER. WITH KLARNA.

What is Pay Later with Klarna?

Want to test out some new items but can't wait for payday? Try before you buy with Pay Later with Klarna.

Pay later gives you at least 14 days to pay once your order has been shipped.

No fees, no interest.

SALES & PROMOTIONS

Sales are final and are excluded from all discount codes on the site unless specifically noted.