Question 1

How do I return my order?

Accepted Answer

Return Policy

Returns must be initiated within 30 days of receiving your order.
Items must be unused and in their original packaging to qualify.
Customers are responsible for return shipping costs.

How to Initiate a Return

Submit a return request via our Return Contact Form.
Our team will review your request to ensure it meets our return policy.
If approved, we’ll email you return instructions.
Ship the item back using a carrier of your choice.
Once we receive and inspect the return, we’ll process your refund.

Refund Process

Once your return is received and inspected, we will process your refund to the original payment method within 2-5 business days.
You will receive an email confirmation once your refund is issued.

For further assistance, feel free to contact our support team.

Contact Us

Question 2

How do I track my order?

Accepted Answer

Once your order has been packed and processed, you will receive a confirmation email with your shipping details within 1-2 days. This email will include a tracking number and a link to our Tracking Page.

Note: The tracking information may not be immediately available after your order is processed. It can take 1-2 days for the carrier to pick up your package and activate the tracking number into their system. If you don't see any updates right away, please be patient and check back later.

If >4 days have passed and you still haven't received a tracking update, please reach out to our Customer Support team and they will check what's going on at once.

Question 3

The product I want is out of stock..

Accepted Answer

All items are usually restocked within one week. We advise you to keep an eye out and check the website regularly.

Note: Items from the Sale Collection will not be restocked.

If you want to know when a specific product will be back in stock, you can always send us an email here.

Question 4

Can I change my order?

Accepted Answer

If you've placed your order less than one hour ago, please contact our Customer Support team and they try their best to accommodate your request for change. No guarantees tho.

Due to our highly efficient, automated fulfillment process, once an order is placed, it is immediately sent to our fulfillment team for processing. However, we understand that situations change, and you might need to modify your order.

Here's what you can do
If your order was placed less than 1 hour ago, please contact our Customer Support team as soon as possible. One of our agents will check with the fulfillment center to ascertain whether your order has already been processed.

If your order has not been processed yet, we will do everything within our power to accommodate your request for a change.
If your order has already been processed, we regret to inform you that we are unable to alter or cancel it.

We appreciate your understanding and urge you to review your order carefully before submission to ensure all details are correct.

Question 5

What's your Refund Policy?

Accepted Answer

Refund & Return Policy

Q: The product I want is out of stock..

All items are usually restocked within one week . We advise you to keep an eye out and check the website regularly. Note: Items from the Sale Collection will not be restocked. If you want to know when a specific product will be back in stock, you can always send us an email here .

Q: How do I use my discount/voucher/gift card?

You can apply your code on the checkout page Go to your cart and click on "Checkout" Locate the discount code box listed beneath your order summary Enter your code and click "Apply" Check for confirmation. You should see a message confirming whether the discount was applied successfully. If so, your order total will update automatically. Code not working? Double-check the code's expiration date and any specific terms or conditions: Code Expiry : discount codes often have expiration dates. Make sure yours is still valid. Product Restrictions: some codes apply only to specific products or categories. Check if your chosen items are eligible. One-Time Use : many discount codes can only be used once per customer. Combining Offers : stores might restrict combining a discount code with other sales or promotions. Minimum Purchase Requirements : some codes require you to spend a certain amount before the discount applies. Still having trouble? Contact customer support by email for assistance.

At BLANK., our mission is to ensure you’re absolutely delighted with your purchase. If for any reason you're not, here's how we can make things right.

Refund Guarantee

30-Day Peace of Mind: If your order hasn't arrived within 30 days* of placement, you're eligible for our Refund Guarantee. Choose between a full refund or a free reshipment — whatever suits you best.

Exclusions

Please note, our Refund Guarantee does not cover:

Extended Delivery Zones: Orders to countries where the estimated delivery time exceeds 30 days. Our Shipping Policy provides a comprehensive overview of delivery times by country.
Customer Input Errors: Shipments undeliverable due to incorrect or incomplete address details provided by the customer.

For more information about our Refund Guarantee, check out this article.

Returns & Exchanges

Easy Returns: Want to return something? Simply use our Contact Return Form within 30 days of receiving your order.
Smooth Exchanges: Fancy a different color or size, or maybe another product altogether? We’ve got you covered with free shipping on your exchange order. If the new item is more expensive, we'll ask for the difference before sending it your way.

Non-EU Customers

For our valued customers outside the EU, please note:

Self-Managed Returns: You'll need to arrange and cover the cost for return shipping. We recommend using a trackable shipping service.

Exchange Shipping: While we offer free shipping on the replacement order, initial return shipping costs are non-refundable.

For more information about Returns & Exchanges, check out these articles.

Processing Times

Quick Turnaround: We process all returns within 2-5 business days. After processing, expect your refund within a week. We'll email you once your refund or exchange is underway.

Additional Support

Concerned about return shipping costs or have any other questions? Our friendly customer support team is here to help. We believe in hassle-free returns and are committed to ensuring you’re not left out of pocket.

Thank you for choosing BLANK. We’re dedicated to bringing you joy through our products and peace of mind with our policies.

Question 6

What's your Wholesale Policy?

Accepted Answer

Our wholesale policy is designed to partner with brands that align with our values and vision. If you're interested in exploring wholesale opportunities with us, please reach out via email with details about your brand. Should we see a potential fit, we'll be in touch to discuss the next steps and provide further information on our wholesale partnership. We're excited to hear about what you bring to the table and explore how we might work together!"

Question 7

What's your response time?

Accepted Answer

Our response time is typically within 1-3 business days. Please note, sending us multiple messages across different platforms won't speed up the process, as all your messages will be combined into one ticket. We're committed to assisting you as swiftly and efficiently as possible.

Question 8

I want to collab with you

Accepted Answer

We're thrilled you're interested in collaborating with us! However, at the moment, we're not seeking new collaborations. We truly appreciate your interest and encourage you to stay in touch for future opportunities.

Question 9

My discount isn't working

Accepted Answer

If your discount code isn't working, please ensure it hasn't expired and that your selected items meet the code's criteria, such as specific products or minimum purchase requirements. For more information, check out this article.

If issues persist, don't hesitate to reach out to our customer support for assistance.

Question 10

Which payment methods do you accept?

Accepted Answer

You can pay with Visa, MasterCard, Amex, Maestro, PayPal, iDeal, Klarna, Shop Pay, Google Pay, Apple Pay and Sofort. Payment options may differ per country.

Is your payment method not listed? Send us an email so we can look at it together!

Question 11

Can I cancel my order?

Accepted Answer

If you've placed your order less than one hour ago, please contact our Customer Support team and they try their best to accommodate your cancellation request. No guarantees tho.

Due to our highly efficient, automated fulfillment process, once an order is placed, it is immediately sent to our fulfillment team for processing. However, we understand that situations change, and you might need to cancel your order.

Here's what you can do: If your order was placed less than 1 hour ago, please contact our Customer Support team as soon as possible. One of our agents will check with the fulfillment center to ascertain whether your order has already been processed.

If your order has not been processed yet, we will do everything within our power to accommodate your cancellation request.
If your order has already been processed, we regret to inform you that we are unable to alter or cancel it.

We appreciate your understanding and urge you to review your order carefully before submission to ensure all details are correct.

Question 12

Can I exchange my order for something else?

Accepted Answer

We’re happy to accommodate exchanges, whether you’re looking for a different size, color, or even a completely new product. Below is our exchange and refund process to ensure a smooth experience.

Exchange Process (EU Customers)

Submit an exchange request via our Contact Return Form and select "Yes" for exchange.
Our team will review your request to ensure it meets our exchange policy.
Once approved, we will send you the exchange instructions.
We recommend ordering the correct item immediately instead of waiting for the return, as we refund the original order once the return is received.
You will receive a free shipping code for your new order, as we offer free shipping on exchanges.

Exchange Process (Non-EU Customers)

Submit an exchange request via our Contact Return Form.
If approved, we’ll send you our return address and instructions via email.
Customers arrange and pay for their own return shipping using a carrier of their choice. We recommend a tracked shipping service for peace of mind.
Once we receive and process the return, we’ll send out your replacement order with free shipping.

💡 Worried about high shipping costs? We understand that returning items to our Netherlands facility may be costly, and we are working on setting up a closer return location. If you're concerned, reach out to our support team—we’ll do our best to find a solution that works for you!

Refund Process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy.
If approved, we will process your refund to the original payment method within 2-5 business days.
You will receive an email confirmation once your refund has been issued.

For further assistance, feel free to contact our support team.

Contact Us

Question 13

Do you have a refund guarantee?

Accepted Answer

Absolutely! We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control. If your order hasn’t arrived within 30 days of placement, rest assured, you're covered by our Refund Guarantee*. You have the choice between receiving a full refund or opting for a free reshipment. It’s important to us that you feel secure and satisfied with your purchase.

*Please Note: Our Guarantee Excludes:

Extended Delivery Locations: Orders shipped to countries with an estimated delivery time exceeding 30 days. For details on expected delivery times by country, please refer to our Shipping Policy
Customer Error: Shipments that fail to be delivered due to inaccuracies provided by the customer, such as incorrect or incomplete addresses.

We're committed to ensuring a seamless and positive experience with every order. If you encounter any issues or have questions, our customer service team is here to help.

You can contact us here.

Question 14

I want to become a BLANK. Retailer

Accepted Answer

If you're interested in becoming a retailer with us, we'd love to hear from you! Please reach out to us via email, including some information about your brand. If we feel that there's a good fit between our visions, we'll get back to you with more details on how we can collaborate. We're looking forward to exploring potential opportunities together!

Question 15

I haven't received a response to my e-mail

Accepted Answer

Oh no, we're so sorry! Could you check your spam folder, just in case? If our response isn't there, we typically get back to you within 1-3 business days. If it's been longer and you still haven't heard from us, there's a chance your email might have slipped through. Would you mind sending it again? We're here to ensure all your questions are answered!

Question 16

Will the products in my cart be reserved for me?

Accepted Answer

Items in your cart aren't automatically reserved for you. We recommend completing your purchase promptly to ensure you secure your favorite finds. If you need any assistance or have questions while shopping, we're here to help!

Question 17

How do I use my discount/voucher/gift card?

Accepted Answer

You can apply your code on the checkout page

Go to your cart and click on "Checkout"
Locate the discount code box listed beneath your order summary
Enter your code and click "Apply"
Check for confirmation. You should see a message confirming whether the discount was applied successfully. If so, your order total will update automatically.

Code not working?
Double-check the code's expiration date and any specific terms or conditions:

Code Expiry: discount codes often have expiration dates. Make sure yours is still valid.
Product Restrictions: some codes apply only to specific products or categories. Check if your chosen items are eligible.
One-Time Use: many discount codes can only be used once per customer.
Combining Offers: stores might restrict combining a discount code with other sales or promotions.
Minimum Purchase Requirements: some codes require you to spend a certain amount before the discount applies.

Still having trouble? Contact customer support by email for assistance.

Question 18

When will I receive my order?

Accepted Answer

This depends on the shipment method you select and the country of destination. The delivery time will be calculated and displayed at checkout.

You can find the estimated delivery time frame in both your order confirmation email and on our tracking page.

Our Order Fulfillment Process: Step by Step

After you've placed your order with us, here's how we ensure it reaches you:

Packing: Your order is carefully packed at our fulfillment center, preparing it for its journey to you.
Carrier Pickup: A trusted carrier picks up your order from our fulfillment center, marking the beginning of its transit.
In Transit: Your package is on the move! It's making its way through the carrier's network toward your delivery address.
Out for Delivery: Your order is in the final leg of its journey, on its way to your doorstep.
Delivered: Your order has arrived! Check your doorstep or mailbox because your package is waiting for you.

Stay Informed: You won’t have to guess where your order is at any point. We’ll send you email updates at each step, keeping you informed from the moment your order leaves our fulfillment center to when it’s delivered to you. You can also check its progress real-time on our Tracking Page.

Shipping Times

We offer multiple shipping options, depending on your region. Please see the overview below:

Express shipping: EU customers
Back-order: EU customers
Standard shipping: UK and US customers
International shipping: rest of the world

Express shipping

For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply.

Back-order

For EU customers only. One of the item(s) in your order is currently out of stock in our NL warehouse. To prevent you from having to wait and check when it's back in stock again, you can order it as a 'back-order' meaning it will be send to you from our international warehouse. This takes approximately 2-3 weeks. No import fees apply.

To compensate you for the wait, the shipping fee is on us.

Standard shipping

For UK and US customers only. No import fees apply.

International shipping

For the rest of the world. Your package will be shipped from our international warehouse, meaning it will be cross oceans to get to you. This process takes about 2-4 weeks, depending on the country of destination. No import fees apply.

An accurate estimation of the delivery time frame, will be calculated during the checkout, once you fill in your address. The real-time delivery frame will also be available on our Tracking Page.

Refund Guarantee

If you haven't received your order within 30 days after placing it, you will receive either a reshipment or a full refund from us, depending on the circumstances and your preferences.
For more information, check out this article.

Question 19

Can I return a discounted item?

Accepted Answer

Yes, items from all of our collections, including the sale and discounted items, may be returned within our return period of 30 days.

Exception - Buy X Get X Free Deals

If you buy multiple items using a 'buy X get X free' discount, you are only eligible for a refund when you return all the items you bought using this discount.

For example: if you bought 4 items with our 2+2 free deal, you can't just return 2 items and expect a full refund. In this case, you need to return all 4 items in order to receive a refund. You can always request an exchange if you don't like part of your order!

Question 20

Is there a warranty on my purchase?

Accepted Answer

We stand behind the quality of our sunglasses and want you to love your purchase. That's why we offer a 30-day warranty from the date your order was delivered.

What's Covered

If your BLANK sunglasses exhibit a manufacturing defect or break within the 30-day warranty period, we'll gladly provide you with a replacement pair.

Exceptions

Unfortunately, our warranty does not cover the following:

Normal wear and tear
Accidental damage (e.g., scratches, drops, or bending)
Damage caused by improper use, cleaning, or storage
Lost or stolen items

How to Make a Warranty Claim

Contact us: Email us at info@blank-sunglasses.com with the following information:
- Your order number
- A brief description of the issue
- A clear photo showcasing the defect
Assessment: Our team will review your claim to determine if it falls within our warranty guidelines.
Replacement: If your claim is approved, we'll send you a replacement pair of sunglasses, free of charge of course.

If you have any questions regarding our warranty or require assistance, please don't hesitate to contact us.

Question 21

How can I search for a particular product?

Accepted Answer

To quickly find an item, you can enter the search term in the text field right above on our webshop. You can also use the filter options in the left column. There you can filter on category, type of sunglasses, size, color, price and collection to make online shopping even easier!

Can't find the product you're looking for? Send us an email with any information you have about the product and we'll help you find it.

Question 22

How can I file a complaint?

Accepted Answer

We're truly sorry for any inconvenience this has caused. We're here to help you resolve this as smoothly as possible. To file a complaint, please send us an email and include the following details:

Your name and order number (if applicable):
A detailed description of the issue: explain the situation as clearly as possible.
What you would like to see happen: let us know how you'd like the issue resolved (e.g., refund, exchange, etc.).

We take all complaints seriously and will investigate the matter thoroughly. We aim to respond to your email within 24-48 hours.

Thank you for bringing this to our attention. Your feedback helps us improve our products and service for everyone.

Question 23

What are the general conditions for discount codes?

Accepted Answer

We do regular promotions and discounts, both site-wide and through our social media channels. Here's what you need to keep in mind when using our discount codes.

Expiration dates: discount codes have limited lifespans. Check the code's details for the expiry date.
Product restrictions: some codes may only work on specific items or categories.
Order minimums/maximums: codes might require a minimum purchase amount to work. Sometimes, there might also be a maximum order value limit for the code to be valid.
No combining offers: generally, you can't use a discount code on top of other sales or promotions.
Automatic application: some site-wide discount codes may be applied automatically at checkout, meaning you don't have to apply them yourself.
Not for cash: discount codes don't give you cash back or act like store credit.
One-time use: after you use a discount code, you likely won't be able to use it again, even if you return items from the order.
We reserve rights: we can change or cancel discount code promotions at any time.

If you have any further questions about a specific discount code, please contact us.

Question 24

My order hasn't arrived on time. What should I do?

Accepted Answer

After placing your order, you can track its progress directly on our Tracking Page. If the delivery timeframe has passed and your package is still not with you, please reach out to us here. Our dedicated Customer Support team will help you out at once.

We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control.

Please be aware that once an order has been processed we are unable to cancel or change it as our fulfillment process is automated and moves swiftly. However, If you haven't received your order within 30 days after placing it, we will issue a full refund (or a free reshipment, whichever you choose). For more information, check out our Refund Guarantee.

Question 25

Can I change the delivery address after my order has been processed?

Accepted Answer

Once your order has been processed, we are unable to amend the shipping details as our fulfillment process is designed for rapid processing.

Question 26

I haven't received a confirmation of my order

Accepted Answer

You should receive the email within 5 minutes after placing the order. If not, did you check your spam folder? If it's not in there, please contact us and give us your email address so we can resend it to you.

Question 27

I haven't received my return label

Accepted Answer

Oh no, we're sorry to hear that! Have you had a chance to look in your spam folder? Typically, the return label should arrive in your inbox within 5 minutes of initiating your return or exchange. If it's still missing, please don't hesitate to reach out to our customer support team for assistance.

Please remember, if you're not from the EU, we're unable to provide a return label due to current limitations. However, you should have received an email with detailed return instructions and the return address. If this hasn't reached you, please send us an email, and we'll ensure you have all the information you need.

Contact us here.

Question 28

What are the shipping fees?

Accepted Answer

That varies per country and per shipping method. The costs are being calculated during the checkout, as soon as you've filled in your address.

Question 29

What is your shipping policy?

Accepted Answer

We offer multiple shipping options, depending on your region.

Express shipping

For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply.

Back-order

For EU customers only. One of the item(s) in your order is currently out of stock in our NL warehouse. To prevent you from having to wait and check when it's back in stock again, you can order it as a 'back-order' meaning it will be send to you from our international warehouse. This takes approximately 2-3 weeks. No import fees apply.

To compensate you for the wait, the shipping fee is on us.

Standard shipping

For UK and US customers only. No import fees apply.

International shipping

For the rest of the world. Your package will be shipped from our international warehouse, meaning it will be cross oceans to get to you. This process takes about 2-4 weeks, depending on the country of destination. No import fees apply.

An accurate estimation of the delivery time frame, will be calculated during the checkout, once you fill in your address. The real-time delivery frame will also be available on our Tracking Page.

Refund Guarantee
We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control. If you haven't received your order within 30 days after placing it, you will receive either a reshipment or a full refund from us, depending on the circumstances and your preferences.

For more information, check out this article.

Question 30

I received the wrong item. What should I do?

Accepted Answer

Oh no! We're sorry you received the wrong item. Please send us an email so we can send you the correct item. We'll need:

Your order number
The name of the item you didn't receive
A clear picture of the item you received instead

Question 31

When can I expect my refund?

Accepted Answer

We aim to process all returns within 2-5 business days. Once your return is received and processed, you can expect your refund within one week.

Rest assured, we'll notify you via email as soon as your refund or exchange is initiated!

Question 32

Do I have to pay for my return?

Accepted Answer

We’re happy to accommodate returns and exchanges, but please note that we do not provide return labels. The cost of returning an item is your responsibility unless the item you received is incorrect or damaged—in that case, we've got you covered! 🙂

However, if you choose to exchange your item instead of returning it, we offer free shipping on the replacement item.

Return Process

Initiate Your Return: Register your return in our Contact Return Form by entering your order number and details of the item you wish to return.
Your return request will be reviewed: Our team will review your request to ensure it meets our return policy.
Return Request Approval: If approved, we’ll email you return instructions.
Send Your Return: You'll receive the return address, and you can ship the package using your preferred carrier.
Refund Process: Once we receive and inspect the return, we’ll process your refund

📍 Our return facility is in the Netherlands. The return cost depends on your shipping country.

💡 Important note for Non-EU: You may be charged import duties when returning your item, which are your responsibility.

Concerned About High Return Costs?

We understand that returning items from outside the EU can be expensive due to international shipping rates and import fees. We're actively working on setting up return facilities closer to you.

If you're concerned about the cost of returning your order, please contact our support team. We’ll work with you to find the best solution to ensure your return is as hassle-free as possible.

Question 33

Which carriers do you use?

Accepted Answer

We offer multiple shipping options, depending on your region.

Express shipping

For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply.

Back-order

For EU customers only. One of the item(s) in your order is currently out of stock in our NL warehouse. To prevent you from having to wait and check when it's back in stock again, you can order it as a 'back-order' meaning it will be send to you from our international warehouse. This takes approximately 2-3 weeks. No import fees apply.

To compensate you for the wait, the shipping fee is on us.

Standard shipping

For UK and US customers only. No import fees apply.

International shipping

For the rest of the world. Your package will be shipped from our international warehouse, meaning it will be cross oceans to get to you. This process takes about 2-4 weeks, depending on the country of destination. No import fees apply.

An accurate estimation of the delivery time frame, will be calculated during the checkout, once you fill in your address. The real-time delivery frame will also be available on our Tracking Page.

Refund Guarantee

If you haven't received your order within 30 days after placing it, you will receive either a reshipment or a full refund from us, depending on the circumstances and your preferences.
For more information, check out this article.

We reserve the right to change this policy at our sole discretion without notice.

Question 34

My order hasn't arrived on time. What should I do?

Accepted Answer

After placing your order, you can track its progress directly on our Tracking Page. If the delivery timeframe has passed and your package is still not with you, please reach out to us here. Our dedicated Customer Support team will help you out at once.

We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control.

Please be aware that once an order has been processed we are unable to cancel or change it as our fulfillment process is automated and moves swiftly. However, If you haven't received your order within 30 days after placing it, we will issue a full refund (or a free reshipment, whichever you choose). For more information, check out our Refund Guarantee.

Question 35

My order is still 'being processed', what should I do?

Accepted Answer

Once your order has been packed and processed, you will receive an email with a tracking number. The tracking information may not be immediately available after your order is processed. It can take 1-2 days for the carrier to pick up your package and activate the tracking number into their system. If you don't see any updates right away, please be patient and check back later.

Note: If >4 days have passed and you still haven't received a tracking update, please reach out to our Customer Support team and they will check what's going on at once.

You can track your order here.

Question 36

Do I have to pay for my exchange?

Accepted Answer

We offer free shipping on your replacement order, but you will need to cover the cost of returning the original item.

To start your exchange, please fill out our Contact Return Form, and our team will guide you through the process. If you have any concerns about return shipping costs, feel free to mention them in the form—we’re happy to help! 😊

Question 37

What are your shipping times?

Accepted Answer

We offer multiple shipping options, depending on your region.

Express shipping

For EU customers only. Your package will be shipped from our warehouse in the Netherlands. The costs and delivery time vary per country. No import fees apply.

Back-order

For EU customers only. One of the item(s) in your order is currently out of stock in our NL warehouse. To prevent you from having to wait and check when it's back in stock again, you can order it as a 'back-order' meaning it will be send to you from our international warehouse. This takes approximately 2-3 weeks. No import fees apply.

To compensate you for the wait, the shipping fee is on us.

Standard shipping

For UK and US customers only. No import fees apply.

International shipping

For the rest of the world. Your package will be shipped from our international warehouse, meaning it will be cross oceans to get to you. This process takes about 2-4 weeks, depending on the country of destination. No import fees apply.

An accurate estimation of the delivery time frame, will be calculated during the checkout, once you fill in your address. The real-time delivery frame will also be available on our Tracking Page.

Is late delivery possible?

While we strive to ensure timely delivery of all orders, occasional unforeseen delays may occur due to factors beyond our control, such as carrier issues. Once your package is in the hands of the carrier, shipping times are outside of our influence. We appreciate your understanding and patience in such circumstances.

Refund Guarantee
We are committed to delivering orders on time, but please be advised that sometimes unforeseen delays can occur due to carrier issues beyond our control. If you haven't received your order within 30 days after placing it, you will receive either a reshipment or a full refund from us, depending on the circumstances and your preferences.

For more information, check out this article.

Question 38

If I return my order, will the shipping costs be refunded?

Accepted Answer

We understand that every aspect of your shopping experience is important, including the details of returns. While we strive to make every part of your purchase as seamless as possible, please be aware that the shipping costs from your original order are not refundable. This policy helps us maintain a balance between providing quality service and managing costs effectively. We truly appreciate your understanding.

Should you choose to exchange your order (rather than return it), we’re pleased to offer free shipping on the replacement item.

Question 39

I think my order might be lost in transit. What should I do?

Accepted Answer

If you suspect that your order may be lost in transit, please reach out to our Customer Support team. We'll work with the carrier to investigate the issue and provide you with assistance to resolve the situation as quickly as possible

You can track your order here.